Refund policy

Shipping & Delivery Policy

Getting you back on your feet and pain-free is our top priority. Here is exactly how and when your insoles will arrive, and what responsibilities we share in the shipping process.

Order Processing Times

  • All orders are processed and packed within 1 to 3 business days (excluding weekends and major holidays).

  • You will receive a confirmation email with your tracking number the moment your shipping label is created.

  • Please allow up to 48 hours for the tracking portal to update with live transit information.

Incorrect Shipping Addresses

  • Customers are solely responsible for entering the correct shipping address at checkout.

  • If you realize you made a mistake, contact our support team immediately. We will do our best to update it, but once an order has been processed by our warehouse, we cannot change the destination.

  • We are not responsible for packages delivered to an incorrect address provided by the customer, and we will not issue refunds or free replacements for these errors.

Lost, Stolen, or "Delivered" Packages

  • Once a package is handed over to the postal carrier, liability for the shipment transfers to them.

  • If your tracking shows as "Delivered" but you have not received it, please check with neighbors, building management, or your local post office.

  • We are not liable for lost or stolen packages that have been confirmed as delivered by the carrier. We recommend filing a direct claim with the shipping carrier in these instances.

Returns & Refund Policy

We stand by the quality of our insoles and their ability to relieve your plantar fasciitis pain. However, to maintain our quality standards and protect our business from fraud, we enforce a strict but fair return framework.

The 30-Day Return Window

  • Our return policy lasts for 30 days from the date your tracking number marks the package as delivered.

  • If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange under any circumstances.

  • To be eligible for a return, the insoles must be in acceptable, gently used or unused condition. We reserve the right to reject returns that show signs of severe intentional damage or biological contamination.

Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items.

  • We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot process refunds for items lost in transit back to our warehouse.

Non-Refundable Items & Fees

  • Original shipping costs are strictly non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your total payout.

  • Expedited shipping charges paid at checkout are non-refundable.

Damaged or Defective Items

  • If your insoles arrive defective or damaged due to a manufacturing error, you must notify us within 48 hours of delivery.

  • Please email our support team with a clear photo of the defect. If approved, we will ship a replacement pair immediately at no additional cost to you.

How to Initiate a Return

To keep the process smooth and documented, all returns must follow this exact procedure:

Step Action Required
1. Contact Us Email our support team with your Order Number and the reason for your return.
2. Get Approval Wait for our team to approve the return and provide you with our official Return Merchandise Authorization (RMA) warehouse address.
3. Ship the Item Mail the insoles back to us using a carrier of your choice. Keep your return tracking number handy.
4. Refund Processing Once your return is received and inspected, we will send an email notification. Approved refunds are automatically applied to your original method of payment within 5 to 7 business days.